CPP Assistance - Asset Secure plan with membership fee starting at Rs. 950
Key features
Key features and benefits
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Extended warranty benefit
This plan extends the warranty of your appliances by 12, 24 and 36 months after the manufacturer's warranty expires, covering the repair and replacement costs.
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Annual membership fees starts at Rs. 950
The membership fee is decided based on the appliance model, while the sum insured is based on the invoice value of the appliance.
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400+ services centres
Repair your appliances at any of the 400+ nationwide partner network service centres to get the benefit of the plan.
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Multi-lingual assistance helpline
You can call on 1860-258-3030 between Monday and Sunday from 11 am to 9 pm to get plan-related assistance in multiple Indian languages.
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Free preventive maintenance service
Get a one-time free maintenance service for your appliance covered under the plan. This includes cleaning and functional checks.
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Single-call card blocking facility
This feature enables you to block all your lost credit or ATM cards with a single call. The 24-hour toll-free helpline number is 1800-419-4000.
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WardWiz internet security
This plan offers internet security for your laptop and other mobile devices to protect them against malware, hackers, identity thefts, and harmful websites.
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Free ZEE5 annual subscription
Get a 12-month all-access subscription of ZEE5 with this plan.
Eligibility criteria and documents required
You need to fulfil the following criteria to buy the Asset Secure plan. If you meet all the eligibility criteria, we will need a few details to complete your application process.
Eligibility criteria
- Nationality: Indian
- Age: 18+ years
- Buy the plan within 15 days of new appliance purchase
- The manufacturer's warranty should have expired at the time of purchase
Documents required
- Name
- Address
- Email address
- Phone number
- Invoice value of asset
Step-by-step guide to buy this plan
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Step 1
Click on ‘Get Quote’ to open our online application form.
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Step 2
Choose your asset from the drop down and enter your asset’s invoice amount, your full name and mobile number. Check the terms and conditions and click on the ‘Get Plans’ button.
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Step 3
A list of plans/plan will appear based on your invoice amount and asset category. Select CPP Asset Assure plan by clicking ‘Buy Now’.
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Step 4
Next, enter your personal details; name, date of birth, email ID, residential address and PIN code. Proceed by clicking the ‘Next’ button.
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Step 5
Enter the asset details such as the manufacturer name and warranty, model name, asset serial number, invoice number and date. Click the ‘Review Details’ button to proceed.
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Step 6
Review the filled details carefully and purchase the plan by making the payment through any of the preferred online payment modes available.
Plan details
Here’s a quick look at the plan details of Asset Secure.
| Plan details | Description |
|---|---|
| Coverage details | Extended warranty plans for appliances to extend the warranty period | Coverage of repair and replacement costs |
| Membership fee including GST (in Rs.) | Starting from 950 |
| Warranty term | 12, 24 or 36 months from the date of subscription |
| Transferability | Non-transferable |
| Validity | Valid if the plan is purchased within 15 days of buying a new appliance |
| Assets covered | LED TV, air conditioners, refrigerators, washing machines, home theatre, microwave ovens, handy cams, vacuum cleaners, kitchen appliances, water purifiers, furniture and fixtures, fitness equipment and more |
Key inclusions and exclusions
Here’s a quick look at the key inclusions and exclusions under the Asset Secure plan:
- Key inclusions
- Key exclusions
| Key inclusions | Description |
|---|---|
| Free preventive maintenance service | One-time free service including cleaning and active checking |
| Extended warranty | For 12, 24 or 36 months |
| Multi-lingual assistance | Call on 1860-258-3030 between Monday and Sunday from 11 am to 9 pm to get plan-related assistance in multiple Indian languages |
| Wardwiz internet security | Get internet security for your laptop and other mobile devices for protection against malware, hackers, identity thefts, and harmful websites |
| Zee5 subscription | Get a 12-month all-access subscription of ZEE5 |
| Key exclusions | Description |
|---|---|
| Recalled parts | Failure of parts that are subject to recall by the manufacturer |
| Overloading | Loss or damage due to strain, over-running, short-circuiting, etc |
| Regular use | Loss or damage arising out of normal wear and tear |
| Miscellaneous | Where there is a change of ownership of the appliance |
Product information
For complete details on product benefits, features, terms and exclusions, please read product sales brochure and policy wordings carefully before concluding a sale.
How to claim
For availing of claim benefits against your CPP Asset Secure plan, follow these three steps below.
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Contact CPP
Call the helpline number 1860-258-3030 to intimate your claim. You must contact CPP within 7 days of the breakdown
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Schedule a visit from service partner
CPP will generate a claim number and schedule a visit from the authorised service partner for inspecting the damaged appliance
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Submit the required documents
You need to submit the required documents to CPP for processing the claim
Repair time will be determined only after an inspection.
In case of a total loss of the appliance, an intimation will be sent to the insurer, and the claim will be settled accordingly.
Documents needed to process a claim
Submit the following documents to CPP for processing the claim request.
- Manufacturer’s invoice and payment receipts
- Replacement or repair summary
- All supporting documents of the product
- All receipts corresponding to the purchase
- Self-attested copies of ID proof
- For cashless claims, photo ID and appliance photo
- Bank details
Frequently asked questions
CPP Asset Secure Plan offers extended warranty benefits for your appliances after the manufacturer’s warranty has expired. You can choose from any of the warranty terms of 12 months or 24 months or 36 months. The plan also offers preventive maintenance services, WardWiz Internet Security, and ZEE5 all-access annual subscription.
To raise a claim request, you can call the helpline number 1860-258-3030 to intimate your claim. You need to contact the insurer within 7 days of the breakdown. You will have to submit documents such as the replacement/repair summary, manufacturer’s invoice, purchase receipts, and self-attested copies of ID proof.
With Asset Secure membership, you can benefit from the extended warranty offerings, for 12 or 24 or 36 months. You also get internet security for laptops and mobile devices, ZEE5 subscription, multi-lingual assistance, and a single-call card-blocking facility.
You can call on 1800-419-4000 or write an email at feedback@cppindia.com
