How to Stop Promotional Calls?
As a leading organisation, we want our customers to know about the diversity of financial products offered by Bajaj Finserv. Therefore, we always keep customer relationships a priority and strive hard to comprehend their financial requirements and offer utmost satisfaction with our services and products.
In order to facilitate the new and existing customers with exclusive offers available on a wide range of loans, investment and insurance products, the calls are made by the various business teams, channel partners and representatives on behalf of Bajaj Finserv only after customers provide their consent to be contacted.
Many of us get tired and disturbed by uninvited calls and messages and choose to block them permanently. At Bajaj Finance Limited, We follow a standard procedure of handling customer requests to block these promotional calls and try our best not to make any calls after receiving a request to block such calls from customers.
If you do not want to receive Bajaj Promotional calls about our products and services via calls or messages, raise your concern and reach us through the ways mentioned below:
1. Via Emails
To reach us, you can raise your concern by dropping a mail on our official email ID - wecare@bajajfinserv.in. After receiving your email, our representatives will connect with you and proceed accordingly to resolve the issue.
2. Via customer portal
The effective Bajaj Customer Portal - My Account is one of the most convenient ways of registering your complaint and reaching us. Both old and new customers can successfully complete the log in process and raise their concerns through the raise a request option. You can select the query type as “promotional calls” and a query description that is relevant to you.
3. Via My Account app
To ensure more convenience to the borrowers, a mobile application named Bajaj Finserv My Account app has been developed that can be downloaded from the Play store and accessed conveniently as per requirement.
4. Via IVR service (Interactive Voice Response)
Here you can connect to the Bajaj Finserv complaint number- +91 86980 10101 and address any issues that you are facing. This process will require your Bajaj Finserv 7-digit customer ID. In addition to that, this complaint number offers its services in 10 different languages.
If you do not receive any response from us within a certain time or you are not satisfied with the resolution offered, feel free to submit your request at our Grievance Redressal team desk.
The official belonging to this department examines the issues raised by the customers and offers the best solution. Our officer is available on working days and within the business hours between Monday- Friday (9:30 am: 5:30 pm) on 020-71177266 (call charges applicable).
If you have not availed of any Bajaj Finserv product, you can email us at wecare@bajajfinserv.in to be added to our DND list. Alternatively, you can register yourself with your service provider’s “Do Not Disturb” registry. The respective service provider will register your number at the National Do Not Call (NDNC) within a span of 45 days.
This can be done by calling on the toll-free number and requesting for the DND service to be activated. Alternatively, you could also SMS your request to the same number to avail this service.
Frequently asked questions
To permanently stop receiving Bajaj Finserv promotional calls, feel free to raise a request by selecting a query type as Promotional Calls on the customer portal -My Account or reach us through multiple channels. Additionally, you can also choose to register for TRAI’s DND list.
If you are receiving promotional calls or text messages from Bajaj Finserv, you might have shown interest in any of our financial products on any social, physical or digital channels.
