Raise your queries in My Account

You can find answers to queries about your product by using the ‘Raise a Request’ facility in My Account.

Our customer support team will try to provide you with assistance immediately.

This online service can also be used to update your contact information without the need to visit a Bajaj Finserv branch. Just head to the ‘Help and Support’ section in My Account and submit your query.

On submitting your request, you will be assigned a Service Request Number. This number will help you track the status of your request.

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  Reach out to us with your queries

  You can raise your request in My Account by following these simple steps:

  • Click on the ‘Sign-in’ button on this page to go to our customer portal
  • Enter your registered mobile number, date of birth, and submit an OTP
  • Once signed-in, you will see your existing relationships with us
  • Select the product for which you would like to raise a query
  • Choose the ‘Query type’ and ‘Sub-query type’ relevant to your issue
  • Upload a supporting document, if needed, and submit the request

  
  Alternatively, you can reach out to us by clicking on the ‘Raise your query’ option below. You will be asked to sign in to ‘My Account’ and redirected to the ‘Raise a Request’ section, where you can enter the details of your issue.
  

  Raise your query

  Once submitted, you can expect a call with a resolution of your query within 48 business hours.

If you have queries regarding your product, you can raise them online in our customer portal. Once you submit your request, our customer representative will reach out to you within 48 business hours and provide you with a resolution to your query.

All you have to do is visit our customer portal – My Account, and sign-in using our two-factor authentication. Once signed-in, you can select the product for which you would like to raise a query and choose the relevant ‘Query Type’ and ‘Sub-query Type’. If required, you can then submit a supporting document and submit your request.