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Cyber Security Awareness

The internet has opened doors to various possibilities – especially in the financial sector. You can make online payments, apply for loans, and buy goods online. However, not all websites are reliable, and not every link is verified or safe to open. Cyber security attacks can compromise your personal information, and you may lose your savings after falling prey to a fraudster’s trickery.

Therefore, cyber awareness and cyber vigilance are paramount. Here are a few dos and don’ts that you must know to avoid scams and fraudulent online behaviour.

Dos to prevent Cyber Attacks

  • Verify the loan offers from any bank or NBFC by visiting the institution’s nearest branch.
  • Contact the official or registered customer helpline number. For instance, you can contact Bajaj Finserv customer care helpline – +91-8698010101 – if you have any queries.
  • Ensure that you are engaging with verified pages on social media platforms, represented by the blue tick.
  • Be extra cautious while answering calls from unverified sources, as they may trick you into revealing your details.
  • Ensure that you access safe websites, which always begin with ‘HTTPS’.
  • Inform about cybersecurity-related incidents by calling the toll-free number ‘1930’ and talking to the national cybercrime portal.

Don’ts to prevent Cyber Attacks

  • Do not entertain scammers who persuade you to reveal personal information or download unreliable applications.
  • Do not click on dubious links that will redirect you to another website.
  • Do not open malicious links sent through SMS or e-mail.
  • Do not respond to e-mails from unknown people or companies, especially if they carry an attachment.
  • Do not share OTP, passwords, debit/ credit card details, mobile numbers etc., on social media platforms.
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UPI Fraud Awareness

The Unified Payments Interface (UPI) is a simple and effective solution that allows financial transactions on the go. It lets you connect multiple bank accounts with one mobile application. You can send and receive money by knowing the UPI ID and the PIN. While it has enhanced user convenience, UPI frauds in India have increased exponentially over the last few years.

Therefore, you need to be aware of the various methods employed by fraudsters to execute UPI scams. Remember the dos and don’ts as you pay your bills on Bajaj Finserv’s BBPS portal – or undertake transactions elsewhere.

Dos to avoid UPI frauds:

  • Keep your UPI PIN private.
  • Enter the UPI PIN when prompted by the transaction screen only.
  • Set a UPI PIN that is complex and difficult to guess.
  • Protect your smartphone with stringent security features like face ID, pattern lock or PIN.
  • Perform transactions using your UPI ID and PIN when you have a stable and secure internet connection.
  • If you suspect any suspicious activity, then contact your bank and reset the UPI PIN without delay.
  • Keep tabs on your expenses and the messages received via SMS.

Don’ts to avoid UPI scams:

  • Do not share your UPI PIN with anyone.
  • Do not provide your UPI PIN while receiving money, as it does not require any PIN.
  • Do not click on any unknown payment request.
  • No Bajaj Finserv employee will call and ask you for the UPI PIN. Do not share the PIN with anyone under any circumstance.
  • Do not transfer money without knowing the person.
  • Do not download third-party applications after being instructed by a stranger through call, as it may lead to UPI fraud.
  • Do not look for Bajaj Finserv’s customer care number on Google, Twitter, or any other social media platform. Contact us on the number +91-8698010101 or e-mail your query or grievance to wecare@bajajfinserv.in.
  • Do not share sensitive personal information on social media.
  • Do not answer calls from unverified sources declaring themselves as Bajaj Finserv representatives.
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Digital Wallet Fraud Awareness

Digital wallets are gradually replacing traditional offline cash payments. However, you have to be cautious while handling your e-wallet. Digital wallet fraud is an unfortunate reality and can deprive you of your hard-earned money.

Therefore, it is crucial that you take a few precautionary steps to evade such fraudulent attempts.

Dos to stay clear of e-wallet fraud:

  • Transfer money to an acquaintance only.
  • Cross-check the payee details before initiating the transaction through the digital wallet.
  • Set a strong password and protect your e-wallet from falling into the wrong hands.
  • Secure your phone through a face ID, PIN or fingerprint scanner.
  • If you are using the Bajaj Pay Wallet, set a strong login ID and password, and reset the password from time to time.
  • Make the payment when you have a secure and trustworthy internet connection.

Don’ts to prevent e-wallet scams:

  • Do not share your mobile wallet’s login ID, password, PIN or OTP.
  • Do not share or save the digital wallet’s password on third-party websites or applications.
  • Do not transfer funds from your e-wallet to an unverified account.
  • Do not share your personal information on any social media application.
  • Do not respond to calls from unverified sources claiming to be your bank’s representatives.
  • Do not allow an unknown person on call to convince you to download any third-party application.
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Payment Gateway Awareness

Bajaj Finserv’s BBPS platform allows you to pay bills for various utilities and services using a credit or debit card, net banking or UPI ID. While accessing the portal, you should be aware of a few aspects, such as not sharing the OTP with a third person.

Cyber fraud awareness is crucial even before you make the payment through a secure gateway.

Dos for payment gateway prevention of frauds

  • Ensure the safety and security of your debit and credit cards.
  • Inform the bank if your credit or debit card gets stolen or is misplaced.
  • Keep tabs on your transactions and monitor your account closely.
  • Opt for SMS notifications on all transactions done through your account.
  • Transfer money only when connected to a reliable internet connection.

Don’ts to avoid payment gateway fraud

  • Do not share confidential information like your card’s number, CVV, card’s expiry date, name of the cardholder or ATM PIN with anyone.
  • Do not note down your ATM PIN anywhere.
  • Do not transfer money without confirming the receiver’s identity.
  • Do not delegate the task of handling the bank account or transferring money to another person.
  • Do not look for Bajaj Finserv’s customer care helpline number on Google, Facebook or other social media channels. Call our representative on the number +91-8698010101 or send an e-mail to wecare@bajajfinserv.in for a quick resolution.
  • Do not entrust your details to any stranger on social media platforms.
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FAQs on Fraud Awareness

What are the 4 steps to protect yourself against fraud?

You must follow these steps to defend yourself from cyber security attacks.

  1. Keep your sensitive information safe. Do not share your ATM PIN, UPI ID, card’s CVV, or any OTP with a third person.
  2. Keep your smartphone or any other personal device protected with a strong password.
  3. Always verify the authenticity of any website or any person before transferring money. Do not click on any link that appears dubious.
  4. If your debit or credit card is stolen or lost, or you notice any suspicious activity with your account, contact your bank immediately.
What are the three stages of fraud?

The three stages of fraud commonly referred to as the ‘fraud triangle’ include:

  • Opportunity: It alludes to the situation that allows the fraud to occur. For instance, a lack of awareness about cyber security can lead to fraudulent activities.
  • Incentive: It refers to the profit the fraudster stands to make from the act.
  • Rationalisation: It refers to the fraudster’s justification of the act.
How do you handle UPI fraud?

In case of UPI fraud, immediately contact your bank and relay the relevant information without delay.

How can I protect money from UPI fraud?

Protect yourself from UPI frauds in India by following these steps.

  • Do not share your UPI PIN with anyone.
  • Do not disclose the UPI PIN when someone else transfers money to you. You will need the UPI PIN only when transferring money from your account to a receiver’s.
  • Keep your smartphone and other personal devices protected with the help of strong passwords.
How do frauds happen?

Frauds occur when you share sensitive and confidential information with any unknown person. The scammers hack into the account and commit the crime. Hence, cyber awareness is essential, and people should be diligent online. The fraudsters are usually successful in deceiving people when they are unaware of the various methods of cyber security hacking.

What is payment fraud prevention?

With the increase in online transactions, payment fraud has also been on the upswing. You can fall victim to fraudulent transactions without proper payment fraud awareness. Cybercriminals use phishing, pagejacking, etc., to steal private information, or cheat netizens through fraudulent transactions. Payment fraud prevention comprises the various steps that you must take to keep your data and account information safe. You can protect yourself from such activities using antivirus software, encrypting transactions, and by updating website tokens and plug-ins.

How do you detect fraudulent payments?

You can prevent fraudulent activities at the outset by detecting the patterns, and identifying the people behind the scams. Businesses can check their buyer’s CVV (Card Verification Value), verify the shipping address and other credentials to prevent fraud. Furthermore, fraudsters are more likely to deal in large transactions once they get hold of your personal data. Thus, setting a maximum expenditure limit on the card, and flagging unallowed transactions can help you detect – and prevent – payment fraud.

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