Block or unblock your Insta EMI Card in My Account

Your Insta EMI Card is a great way to manage your purchases, but you may face a situation where you need to block your card.

Perhaps you are not planning to use your card for a while, or if you are one of our long-term customers, maybe you have misplaced your physical EMI Network Card. In such a scenario, blocking your Insta EMI Card can help you prevent misuse or fraud. And you can do this by visiting our customer portal. However, once your card is blocked, you will not be able to use it to shop.

If your Insta EMI Card is blocked due to non-payment of instalments or dues, or a low CIBIL Score, it will get unblocked once you clear your overdue EMIs or improve your credit score that meets our internal policies. An SMS is sent to your registered mobile number to inform you about any change in the status of your card.

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  Block your card

  You can block your card by visiting My Account

   

  • Sign-in with your mobile number, date of birth and OTP.
    
  • Select your Insta EMI Card from the ‘My Relations’ section.
  • Click on the option ‘Block Card’ from the ‘Quick Actions’ section.
    
  • Enter the reasons for blocking and proceed.
    

  
  You can also click on the ‘Block your Insta EMI Card’ option below to sign-in. Then you can select your card from ‘My Relations’ and proceed to block. Your card will be blocked instantly.
  

  Block your Insta EMI Card

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  Unblock your card

  If you have blocked your card in the past and want to use it again, you can unblock it by visiting our customer portal
  

  • Sign-in to My Account using our two-factor authentication.
    
  • Select the card you want to unblock from ‘My Relations’.
    
  • Click on the option ‘Unblock Card’ from the ‘Quick Actions’ section.
    
  • Verify with an OTP sent to your registered mobile and proceed.
    

  You can also click on the ‘Unblock your Insta EMI Card’ option below to sign-in. Then select your card from ‘My Relations’ and proceed to unblock.

  Your card will get unblocked and you will receive a notification on your screen once you complete the process.

  Unblock your Insta EMI Card

If your Insta EMI Card is missing or stolen, it is important to block it so that no one can misuse your card. You can instantly block it online by visiting our customer portal – My Account.


However, if you happen to find your missing card after a couple of days, you can unblock it in our customer portal with our ‘Raise a Request’ facility. Once you raise a request with us, our representative will reach out to you within 24 hours, and help you complete your re-KYC to unblock your card.


You can also block your card if you do not wish to use it; all you need to do is sign-in to our customer portal. Once signed-in, select the card from My Relations that you want to block and click on ‘Block Card’ under ‘Quick Actions’. You can enter your reason for blocking, verify with an OTP, and proceed to block the card.


In such a situation, if you decide to use your card again, you can unblock it online in an instant in My Account. However, if your card is blocked due to our internal policy or a low CIBIL Score, it will be unblocked only when you meet our eligibility criteria.