Surrender your insurance policy
If your insurance policy’s free look period (FLP) is over and you do not wish to continue with the policy, you have the option to surrender. Your free look period last for 15 to 30 days from the day you receive the insurance policy. However, when you surrender it, the membership fee/ premium amount will be refunded on a pro-rata basis. If you have an insurance linked to your loan account, it will be adjusted towards the outstanding loan amount (if any). The refund will be processed within seven business days from the date of request.
If you wish to surrender your policy, you can easily do it by visiting our customer portal – My Account and raising a service request.
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Raise a request to surrender your insurance policy
- Visit our customer portal by clicking on the ‘Sign-in’ button on this page.
- Sign-in with your registered mobile number, date of birth and submit the OTP.
- Select ‘Insurance’ as your product and choose the policy which want to surrender.
- Choose ‘Insurance cancellation’ as the Query Type and ‘Cancel/ Surrender’ as the Sub-query Type.
- Enter the additional details, upload the supporting documents, and submit your request.
Alternatively, you can click on the ‘Surrender your insurance policy’ option to go to My Account. Once signed-in, you can select the insurance policy, select relevant query and sub-query and proceed to raise a request.
Once your request is raised, our representative will connect with you within 48 business hours who will guide you on further steps.
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You can also check details of your policy by visiting our customer portal – My Account. Click on the respective link at the top of this page for more details.
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Check your insurance policy
Visit our customer portal – My Account to view and update your policy details.
