DocOnline Health India Private Limited
Get online doctor consultations, cashless OPD benefits, and doorstep delivery of medicines. Avail home care, and fitness services to manage your health with plans starting at Rs. 399.
DocOnline has 700+ prime network hospitals and 80,000+ registered doctors on their platform. It offers trained doctors for telemedicine and the latest international clinical decision-making tools. They can help you identify the root cause of medical problems and deliver appropriate treatment.
Step-by-step guide to buy DocOnline Health plans
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Step 1
Choose the DocOnline Health plan that you wish to buy by visiting our Pocket Subscription product list. Click the ‘Buy Now’ button.
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Step 2
Enter your full name as on your PAN card and the registered mobile number. Then, press the ‘Submit’ button.
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Step 3
Enter the One Time Password (OTP) received on your registered mobile number for verification.
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Step 4
If your mobile number matches our records, your details on the form will be pre-filled. All you need to do is to check if the details are correct.
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Step 5
In case you are a new customer, buying the plan, you will need to fill in the application form. The details required are name, address, email address, and phone number.
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Step 6
After reviewing or filling out the details, the payment page will open. Complete the online payment via one of the following options: UPI, net banking, credit/debit cards, and wallet.
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Step 7
After the payment is successful, you can download the plan receipt instantly.
Download the plan document from ‘My Account’ after 5 to 7 working days from the purchase date.
How to raise a claim request
Follow the steps below to raise claim requests with DocOnline Health.
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Step 1: Visit DocOnline app or website
Visit the DocOnline website or download the app from Playstore or App store on Google Play/App Store.
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Step 2: Login to the app
Login using your registered mobile/email and OTP.
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Step 3: Call on the DocOnline helpline number
You can alternatively call +918822126126 to avail health services.
Contact DocOnline Health India Private Limited
For any queries, you can contact our customer care support team.
- Write to the service provider at contact@doconline.com
- Call the helpline number: +91-8822126126
Frequently asked questions
DocOnline is an online doctor consultation platform for non-emergency/preventive healthcare. You can get the following benefits with this plan:
1. Video/audio consultations
2. Expert general physician assistance
3. Full body health check-ups, covering up to 61 tests
4. Book medicines or order them online
5. Update your health profile
6. Access your medical records anywhere at anytime
Following is a list of key illnesses and ailments for which you can avail of consultation benefits:
1. Headache and migraine
2. Colds, flu, fever, viral infection
3. Chest infection
4. Diarrhea
5. Nausea and vomiting
6. Constipation
7. Heartburn
8. Rashes
9. Food allergies
10. Joint Pain and arthritis
11. Other skin symptoms such as lumps and bumps
12. Depression
13. Urinary tract Infection
14. Insect bites
15. Fungal infections
16. Allergies
17. Sports injuries
18. Lifestyle advice
19. Health and diet advice, and many more
DocOnline is available for anyone above the age of 16 years. Users can also book appointments on behalf of their children, under 16 years of age.
There are two types of appointments available at DocOnline:
1. Waiting - Connects you to the doctor immediately, in the next available time slot.
2. Scheduled - You get to book a time slot for a doctor consultation in advance at your convenience.
After the completion of consultation calls, all related medical reports and prescriptions are updated in your medical records. You can check these records on the app anywhere and anytime.
This is entirely dependent on the availability of the doctor at the time of your call. However, the experience in terms of treatment remains the same, irrespective of the consultant.
